Acceptance of Terms
Welcome to Musafir Go India. By accessing, browsing or using our website and services, you agree to be bound by these Terms of Services. If you do not agree with any part of these terms, please discontinue using our website and services.
These Terms apply to all visitors, customers and users who access our website, submit enquiries, request travel services or make bookings through Musafir Go India.
About Our Travel Services
Musafir Go India provides travel-related services including tour packages, holiday planning, hotel and resort bookings, transportation arrangements, sightseeing, travel assistance and other travel-related services.
The availability and terms of individual services may vary depending on the destination, travel dates, service provider, availability and other applicable conditions.
Booking & Reservation
A booking request submitted through our website, phone, email or any other communication channel does not automatically constitute a confirmed booking.
A booking will be considered confirmed only after confirmation from Musafir Go India and, where applicable, receipt of the required payment or advance amount.
Customers are responsible for providing accurate information including traveller names, contact details, travel dates, destination details and other information required to process the booking.
Pricing & Payments
Prices displayed on our website or communicated by our team may vary depending on availability, travel dates, seasonality, supplier pricing, taxes and other applicable charges.
Unless specifically stated otherwise, quoted prices may not include additional expenses such as personal expenses, optional activities, government charges, entry fees, travel insurance or other services not mentioned in the applicable package inclusions.
Customers agree to make payments according to the payment schedule communicated at the time of booking. Failure to make the required payment within the specified period may result in cancellation of the booking or loss of availability.
Cancellation & Refund Policy
Cancellation and refund conditions may vary depending on the selected tour package, hotel, transportation provider, airline, activity provider and other travel suppliers involved in the booking.
Any cancellation request should be communicated to Musafir Go India as soon as possible. Applicable cancellation charges will be determined according to the cancellation terms provided at the time of booking.
Refunds, where applicable, will be processed after receiving the relevant refund from the concerned service provider. Processing time may vary depending on the payment method and service provider.
Certain bookings may be non-refundable or may be subject to cancellation charges. Customers are advised to review the specific cancellation conditions before confirming their booking.
Changes to Bookings & Itinerary
Travel itineraries, hotels, transportation arrangements, sightseeing schedules and activities may sometimes need to be modified due to operational requirements, weather conditions, availability, local restrictions, safety considerations or other circumstances beyond our control.
Musafir Go India will make reasonable efforts to provide suitable alternatives where changes are necessary. However, we cannot guarantee that every requested service or itinerary component will remain available at all times.
Customer Responsibilities
Customers are responsible for ensuring that all information provided to Musafir Go India is accurate and complete.
- Providing correct traveller and booking information.
- Making payments within the agreed timelines.
- Carrying valid identification and required travel documents.
- Obtaining visas, permits and other documents where applicable.
- Following the rules and regulations of hotels, airlines, transportation providers and other service providers.
- Following applicable laws and local regulations at the destination.
- Informing us of any special requirements or relevant preferences before travel.
Travel Documents & Visa Requirements
Customers are responsible for obtaining and carrying all necessary travel documents, including passports, visas, permits, identification documents, tickets and other documents required for their journey.
Where Musafir Go India provides assistance regarding visas or travel documentation, such assistance does not guarantee approval by the relevant embassy, consulate, immigration authority or government department.
Customers should verify the latest entry, visa, health and travel requirements applicable to their destination before travelling.
Third-Party Service Providers
Musafir Go India may arrange travel services through independent third-party providers including hotels, resorts, airlines, transportation companies, guides, activity providers, tour operators and other travel suppliers.
These service providers may have their own terms, policies, cancellation conditions and operational procedures. Customers agree to comply with the applicable terms of the respective service provider.
While we make reasonable efforts to work with reliable service providers, Musafir Go India is not responsible for circumstances directly caused by third-party providers beyond our reasonable control.
Limitation of Liability
Musafir Go India will make reasonable efforts to provide the travel services confirmed to the customer. However, we shall not be held responsible for delays, cancellations, disruptions, losses or additional expenses caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, political disturbances, pandemics, accidents, technical failures, supplier failures or other unforeseen events.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Website Use & Intellectual Property
All content available on the Musafir Go India website, including text, photographs, graphics, logos, designs, icons, videos and other materials, is owned by or licensed to Musafir Go India unless otherwise stated.
Users may access and use the website for personal and legitimate travel-related purposes. No content may be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission.
Users must not use the website for unlawful purposes, attempt to gain unauthorized access to our systems, interfere with website functionality or submit misleading or fraudulent information.
Changes to These Terms & Contact Us
Musafir Go India may update or modify these Terms of Services from time to time to reflect changes in our services, business practices, website functionality or applicable legal requirements.
The updated version will be published on this page with the revised effective date. Continued use of our website and services after changes are published may constitute acceptance of the updated Terms, subject to applicable law.
If you have any questions, concerns or requests regarding these Terms of Services, please contact us.
